1. Overview of Consultation Services
Insurance Help Support provides specialized auto insurance advisory, policy review, deductible modeling, and consulting services. Because client satisfaction and transparency are core to our ethos, this Refund Policy outlines how billing, cancellations, and refund requests are handled.
2. Complimentary Initial Consultations
Our standard initial phone assessments (conducted via 1-888-250-6815) and initial intake evaluations are provided to consumers free of charge. No payment details are captured for introductory telephone advisory discussions.
3. Retained In-Depth Advisory Audits & Consulting Engagements
Where a consumer or commercial fleet operator explicitly engages Insurance Help Support for a formal, paid deep-dive policy audit, customized risk assessment dossier, or continuous policy advisory retainer:
- 100% Pre-Service Cancellation: If you cancel a scheduled comprehensive review at least 24 hours prior to the scheduled advisory delivery, you are entitled to a full 100% refund of any prepaid retainer fees.
- Dissatisfaction Guarantee (7-Day Review Window): If you are not fully satisfied with the actionable clarity or depth provided in our written auto policy advisory review, you may submit a refund request within seven (7) business days of receiving the report.
- Post-Delivery Pro-Rata Assessment: Refund requests submitted within the 7-day window are evaluated promptly by our management team (led by Brandon Devereaux). If we failed to deliver on agreed scope items, a full or pro-rata refund will be issued to the original method of payment.
4. Insurance Carrier Premium Payments (Separate Entity Notice)
Please note that Insurance Help Support does not collect monthly or annual insurance policy premium payments for third-party insurers. If you purchase or cancel an actual auto insurance policy with an independent carrier (such as Progressive, Geico, State Farm, Allstate, etc.), all premium refund requests, pro-rata cancellations, or return of unearned premiums are subject entirely to that specific carrier's state insurance department filings.
5. Refund Processing Timelines
Approved advisory fee refunds are processed within three to five (3–5) business days. Funds are credited directly back to the original credit card, bank account, or payment method used during enrollment. Depending on your financial institution, reflected balances typically appear within 5–10 business days.
6. How to Submit a Refund Request
To submit a formal refund or billing inquiry, please contact our support desk with your consultation details:
Insurance Help Support
Attn: Billing & Client Assurance
570 W 350 N Apt 9
Tremonton, UT 84337
Toll-Free Phone: 1-888-250-6815
Direct Email: info@insurancehelpsupport.com